Helping Hands offer before and after school care at Shelley Primary School in the Room 18. Some of our families are regulars, and utilise the services every day because of work commitments. Other families might only use the service once in a while, such as when there’s an appointment they just can’t fit in during school time or in emergency situations. For more information on the service provided by Helping Hands please visit Helping Hands website.
How to enrol (New families):
To attend a session with Helping Hands, please visit our website and follow the instructions to create a Kidsoft Parent Portal account. Once your account has been created, please use it to create an enrolment for your child at Helping Hands Shelley.
How to book in for care:
For new families, once your child’s enrolment has been confirmed with us, you may book in for sessions via your online account. Please be aware that the Kidsoft Parent Portal stops accepting session bookings 48hours prior to each session.
If you are unable to book in online, please text your booking request (with your child’s name, year level, class and date for the session you wish to book in for) to our service number 0475 822 143.
For same day booking requests for the afternoon session, please text us BEFORE 9am to ensure our staff see your message and are able to process it and provide a response in a timely manner. We are closed between 9am-2:30pm, and our service phone may be unmanned during this time. We endeavour to respond to all messages ASAP during our operational hours.
Booking Your Child at Our Service During Term Time
A friendly reminder for all parents, when making an online booking on Kidsoft for Helping Hands, please check that your “Service” has been set to “Helping Hands Shelley”.
During the school holidays you may have booked your child in at a different service on the Kidsoft app, so when creating bookings for the school term, please ensure that you’ve switched your “Service” back to “Helping Hands Shelley”.
Bookings made to a different service aren’t visible to our team at Helping Hands Shelley, so we may not know to expect your child on the day, which can impact on our daily attendance and staffing arrangements!
Thank you for taking a moment to double-check your selected service before confirming your booking. We appreciate your support!
How to Enrol and Child Care Subsidy
To enrol your child for care with Helping Hands Shelley, you will need to sign up for a Kidsoft account online. Once you have created a Kidsoft account, simply log in and search for “Helping Hands Shelley”, and follow the instructions to create an enrolment for your children.
Please visit Child Care Subsidy (CCS) | Helping Hands Network
You may be eligible to claim the Child Care Subsidy (CCS) benefits against your Helping Hands fees. The CCS reduces the fees you pay out of pocket. For further eligibility information or how to apply, please visit the Services Australia page (https://www.servicesaustralia.gov.au/child-care-subsidy).
School Holidays – Vacation Care
Unfortunately Helping Hands Shelley does NOT offer vacation care during the school holidays. However, here are a list of neighbouring services that are open for care during the holidays:
- OSHClub Queen of Apostles
- OSHClub Willetton
- OSHClub Rostrata
The vacation care programs for each of these services are available on our website, oshclub.com.au
If you already have an existing Kidsoft account, you may enrol for any of the above services via your account. Simply search for the service, and create a new enrolment with the service.
If your child has previously attended any of these services, or if you have an existing enrolment with them, you may access the booking portal via your Kidsoft account.